*BLACK WEEKS: We have extended the exchange/return period until January 15, 2025 for all purchases made during Black Weeks and the month of December. (Returns after 14 days will be made using a voucher with no expiration date)*
You can request a change of size or model within 30 calendar days from the date of purchase of the product. The process to follow is as follows:
1. Pack the product well in its original packaging or box and put the purchase receipt in the package, clearly indicating your order number, and a note specifying the product and size for which you wish to exchange it.
2. Items must be sent in their original condition, including the intact box, with no signs of being used or damaged. Otherwise, the product will not be accepted for exchange. Remember to properly pack the original box to avoid damage during shipping or with the labeling.
3. Request your exchange in the following link: Exchange
4. Once the package has been received, the requested exchange will be sent to you as long as the product is in stock. If the product purchased is more expensive than the product you wish to exchange it for, Au Revoir Paris will send you your credit for future purchases in the form of a voucher, which will not expire.
If the desired product is out of stock, or you do not want any other item, you can request a voucher for the total amount of your purchase.
Important note: Au Revoir Paris is not responsible for the shipping costs of the exchange or return, but it is responsible for the shipping costs of the new product to your home.
For shipments from the Canary Islands, remember not to declare the purchase value of the product since the brand will not assume customs or tariff costs. It is recommended to declare that it is a return from a previous purchase, and always include the original purchase receipt.
Can I make a return?
Whether you made your purchase through our website or in one of our physical stores, you have the right to withdraw within the first 14 calendar days from receiving the product. You can return it and get a full refund.
Items can be returned at any of our physical stores or by request in the following link: Returns
- After 14 calendar days from the date of receipt of the product, and until the 30th day from said date, returns will be made by means of a voucher (without expiration date) and there will be no financial refund.
- It is essential to present the original purchase receipt, and the items must be brand new (without any signs of use), in the same condition as when they were delivered, with their packaging and/or box in perfect condition, and all labels intact.
The amount of the item will be refunded using the same payment method you used to make the purchase within 5-7 days after receiving the product. (depending on the bank issuing the payment, the refund period may vary)
- If only the Gift Ticket is presented, a voucher (without expiration date) will be issued for the same amount.
- If the product does not have any manufacturing defect, Au Revoir Paris will not be responsible if any of its products are not comfortable or convenient to use , since the customer has 14/30 days to return or exchange the product before use and check that it suits their needs and/or anatomy.
If you have any questions or for any questions related to changes / returns, please contact us by email: info@aurevoirparis.com
1 year quality guarantee
All our items have a full quality guarantee for the first year after purchase.
If the item delivered to the customer is in poor condition or has any defect, and this is due to company or manufacturing causes, as long as it is within the first year of warranty, a repair or replacement may be requested.
If the item is not repairable or replaceable, you will be entitled to a full refund of the amount paid.
On the other hand, if the repair of the item is not satisfactory, or the problem persists, you will be entitled to a full refund of the item.