Returns & Exchanges

RETURNS & EXCHANGES

Can I make a change?

Yeah! You can request a size or model change within 30 calendar days from the date of purchase. The process to follow is the following:

1. Enter the invoice or your order information in the shoe box (clearly indicating your order number), and a note in which you specify the product and size for which you wish to make the exchange.

2. Items must be sent in their original condition, including the shoe box, with no signs of being used or damaged. Otherwise, the exchange of the product will not be accepted. Remember to properly pack the original box to avoid damage during shipping or labeling.

3. Send the shoes to our central warehouse:

Au Revoir Cinderella

Calle Rei at Jaume 9, Lower left.

46530 PUZOL VALENCIA

Tel: 620 138 643

4. Once the package is received, the requested change will be sent to you as long as the product is in stock. In the event that the purchased product is more expensive than the product for which you wish to exchange it, Au Revoir Cinderella will save your credit for future purchases in the form of a voucher, which you can redeem within 1 year from its issuance.

If you do not want any other item, you can request a voucher for the total amount.

Important note: Au Revoir Cinderella is not responsible for the costs of shipping the product to our store, but it is responsible for the costs of shipping the new product to your home.

For shipments from the Canary Islands, remember NOT to declare the purchase value of the product since the brand will not assume customs or tariff costs. It is recommended to declare that it is a sample or a gift.

Can I make a return?

-Right of withdrawal-

Whether you have made your purchase through our website or in one of our physical stores, you will have the right of withdrawal within the first 14 calendar days from receiving the product. You will be able to return it for a full refund without having to give any reason.

Items purchased in a physical store will have to be returned to any of our official stores in national territory.

Items purchased online will have to be returned in person at one of our stores or by shipping to our central warehouse:

Au Revoir Cinderella

Calle Rei at Jaume 9, Lower left.

46530 PUZOL VALENCIA

Tel: 620 138 643

- After 14 calendar days from the date of receipt of the product, returns or exchanges will be made by voucher (valid for 1 year) and there will be no financial refund (or for the price difference that may exist between items).

- It will be essential to present the original purchase receipt, and the items must be brand new (without showing any signs of use), in the same conditions as they were delivered, with their packaging and/or box in perfect condition, and all their labels intact. .

The amount of the item will be returned to the same payment method with which you made the purchase within a period of 3-5 days after receiving the product.

- If only the Gift Ticket is presented, a voucher will be issued (with an expiration of 1 year) for the same amount.

- If the product does not have any manufacturing defect, AU REVOIR will not be responsible for any of its products causing damage due to its use, since the customer has 14/30 days to make a return or exchange of the product before its use and check that it suits your needs and/or anatomy.

If you have questions or for any question about changes/returns, contact us by email: devoluciones@aurevoircinderella.com

If you want to know more details about our returns policy and the right of withdrawal, consult the general contract conditions.

1 year quality guarantee

If the item delivered to the customer is in poor condition, due to reasons specific to the company or manufacturing and is within the first year of warranty, you will be able to:

- Request an exchange for another product.

- Request a voucher for the value of the purchase that you can redeem within 1 year from its issuance.

- Request a financial refund of the amount.

To do this, it will be essential to keep the purchase receipt or similar proof showing the model purchased, amount/value of the item, and the date of purchase.

Do you want to know more about our sizing?

At Au Revoir Cinderella we use European sizing.

If we consider that a model's size is larger or smaller than normal, we will inform this in the description of said item.

If you have any questions about the sizing of a product, do not hesitate to write to us at info@aurevoircinderella.com